Terlingua
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THE MENUS
EVENTS
CATERING
MARKET
PRE-ORDER
THE OUTPOST
FAQ'S
Cart
0
THE MENUS
EVENTS
CATERING
MARKET
PRE-ORDER
THE OUTPOST
FAQ'S
Terlingua
Name
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First Name
Last Name
ALL THINGS- WHO, WHAT, WHERE, WHEN
PLEASE WRITE IN YOUR ANSWER
WHO ARE THE OWNERS AND WHO IS THE HEAD CHEF?
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ARE THE OWNERS FROM TEXAS
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Yes. They were born and raised in Texas and decided to move to Maine to beat the heat.
No. Melanie was born and raised in Maine, and Pliny was born in Delaware. They lived in Austin, Texas for about 10 years and moved back to Maine in 2013.
WHERE IS CHEF WILSON FROM
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MAINE
VERMONT
TEXAS
CALIFORNIA
WHERE DOES THE NAME TERLINGUA COME FROM AND WHEN DID THE WE FIRST OPEN OUR DOORS?
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DID TERLINGUA USED TO BE LOCATED SOMEWHERE ELSE?
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YES. TERLINGUA USED TO BE LOCATED IN A SMALLER SPACE A FEW DOORS DOWN.
No
WHAT DO WE SAY IF SOMEONE ASKS THE QUESTION: DO WE CATER?
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WHAT DO WE SAY IF SOMEONE ASKS THE QUESTION: CAN I HOST AN EVENT HERE?
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ALL THINGS- SERVICE MODE
WHAT IS THE TOP PRIORITY DURING SERVICE
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PRE-BUSSING
RE-FILLING TABLES WATER CARAFE
RUNNING HOT FOOD
RUNNING DRINKS FROM THE BAR TO A DIFFERENT SECTION THAN MINE
ALL OF THE ABOVE! PRIORITIZE IN THIS ORDER: 1) RUNNING HOT FOOD 2) PRE-BUSSING 3) RUNNING DRINKS FROM THE BAR TO A DIFFERENT SECTION THAN MINE 4) RE-FILLING TABLES WATER CARAFE
WHEN DELIVERING A BBQ BOARD TO A TABLE HOW DO YOU PRESENT IT TO THE GUESTS?
WHAT ARE WAYS THAT SERVERS CAN HELP THEIR CO-WORKERS IN DIFFERENT ROLES DURING A SHIFT?
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WHAT ARE WAYS THAT BARTENDERS CAN PARTICIPATE IN THE RESTAURANT ASIDE FROM MAKING DRINKS DURING THEIR SHIFT?
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WHEN DO DO WE SMOKE OUR MEATS?
WHEN WE ARE RUNNING OUT
OVERNIGHT
EVERY MORNING AT SUNRISE
ALL DAY & OVERNIGHT
WHAT TYPE OF SMOKER(S) DO WE HAVE AT TERLINGUA?
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WHY IS IT IMPORTANT TO GREET EVERY GUEST WITH EYE CONTACT AND A HELLO AT THE VERY LEAST?
ALLERGIES & SPECIAL REQUESTS
WHAT DO YOU SAY IF A GUEST TELLS YOU THEY HAVE AN ALLERGY TO NUTS?
WHAT DO YOU SAY IF SOMEONE ASKS IF WE HAVE VEGAN OPTIONS ON THE MENU?
WHAT DO YOU SAY IF SOMEONE ASKS IF WE HAVE GLUTEN FREE OPTIONS?
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CAN I GET THE FISH TACOS GRILLED INSTEAD OF FRIED?
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NO
YES
ALL THINGS - FOOD MENU
DESCRIBE THE STEPS OF SERVICE FOR YOUR TABLE FROM START TO FINISH.
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WHAT TEXAS STYLE BBQ?
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WHAT IS IN THE BBQ RUB?
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DESCRIBE THE DIFFERENCES BETWEEN THE THREE BBQ BOARD SIZES WE OFFER. HOW MANY PEOPLE DO THEY SERVE?
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WHAT IS THE DIFFERENCE BETWEEN THE RED AND GREEN CHILE? WHICH ONE IS HOTTER?
DO WE OFFER HOT SAUCE? WHAT IS IT?
TERLINGUA GLOSSARY
WHAT IS WINTER HILL COTIJA?
WHAT IS CEVICHE?
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WHAT IS CHILE DE ARBOL?
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WHAT IS SALSA MACHA?
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WHAT IS GIDDYUP SAUCE?
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WHAT DOES "CARNITAS" MEAN
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WHAT IS MOLE?
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WHAT IS ESCABECHE?
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WHAT IS ACAPULCO GOLD?
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WHAT IS A POBLANO?
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WHAT DOES "TRES LECHES" MEAN?
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WHAT IS TEQUILA?
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WHAT IS SOTOL?
WHAT IS MEZCAL?
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ALL THINGS: DRINK MENU
HOW DO YOU DESCRIBE THE TERLINGUA BAR PROGRAM TO A GUEST?
WHAT IS TEQUILA MADE OF?
PLEASE ELABORATE BY LISTING THE DISTINCT 4-TYPES OF TEQUILA
HOW WOULD YOU DESCRIBE MEZCAL TO SOMEONE WHO HAS NEVER HAD IT BEFORE BUT IS CURIOUS?
IF A GUEST ORDERS A MARGARITA WHAT QUESTION DO YOU FOLLOW UP WITH?
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DO YOU HAVE ANY NA OFFERINGS?
HOW DO YOU RESPOND IF A GUEST ASKS FOR A SKINNY MARGARITA?
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WHAT WOULD YOU SAY MAKES TERLINGUA MARGARITAS SPECIAL?
WHAT WOULD SAY TO A GUEST WHO IS USED TO LOOKING FOR STOLI OR JACK DANIELS BUT DOES NOT SEE THAT AT OUR BAR? WHAT COULD YOU RECOMMEND THIS GUEST TO TRY AND HOW WOULD YOU DESCRIBE THE OFFERINGS TO RESONATE AND ENGAGE WITH THE GUEST IN A HOSPITABLE WAY?
A GUEST IS ASKING A SPECIAL AMOUNT OF QUESTIONS REGARDING THE BAR MENU. THEY MENTION THAT THEY ARE CURIOUS ABOUT THE DIFFERENT HOUSES ON THE LIST. THEY ARE SETTLED ON GETTING A MARGARITA BUT YOU SENSE THERE IS MAYBE MORE THAT YOU CAN OFFER. YOU:
WHAT IS YOUR FAVORITE 1-3 COCKTAILS ON THE MENU CURRENTLY AND WHY? WHAT ARE THE BUILDS?
WHICH AGAVE-HOUSE ARE YOU MOST EXCITED ABOUT TO LEARN ABOUT AND TALK ABOUT WITH A GUEST NOW?
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WHAT DO YOU OFFER SOMEONE WHO WANTS A COCKTAIL BUT DOES NOT LIKE AGAVE
WHAT TYPE OF BEER WOULD YOU RECOMMEND IF A GUEST ASKED YOU FOR SOMETHING LIGHT AND NOT VERY HOPPY
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LAGER
IPA
PILSNER
WHAT IS YOUR FAVORITE LOCAL BREWERY ON THE DRAFT LIST NOW?
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A GUEST SAYS THEY WANT A BOTTLE OF RED WINE WITH THEIR BBQ- WHAT DO YOU OFFER?
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WHAT IS THE BUILD OF OUR HOUSE MARGARITA?
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https://www.youtube.com/watch?v=nVraGG4J49I
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COPY AND PASTE THIS LINK INTO YOUR BROWSER AND WATCH THE VIDEO- LET US KNOW YOUR THOUGHTS!
http://
WHAT DID YOU LEARN WHEN WATCHING THE VIDEO? WHAT IS SOMETHING REGARDING THE BAR PROGRAM THAT YOU WOULD LIKE TO LEARN MORE ABOUT?
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WHAT TYPE OF WHISKEY DO WE CARRY?
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WHAT TYPE OF BOURBON DO WE CARRY?
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WHAT TYPE OF VODKA DO WE CARRY?
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WHAT TYPE OF GIN DO WE CARRY?
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TABLESIDE
A customer says "This is my first time here. How does it work? how many things should we order for our family of 4 if we want to share?"
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A customer asks "What's your favorite dish?" and "What is your favorite drink?" What do you recommned?
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IF A CUSTOMER SEEMS DISAPPOINTED WHAT CAN BE DONE TO ENSURE THEY FEEL SEEN AND HEARD?
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HOW DO YOU HELP TO ENSURE THAT THE GUEST IS RECEIVING THEIR DRINKS BEFORE ANY FOOD ARRIVES?
SOMEONE BOUGHT SOMETHING IN THE MARKET AND WANTS TO ADD IT ONTO THEIR TAB SO THERE ARE NOT 2 SEPERATE TRANSACTIONS. ARE WE WILLING TO PUT IT ON THEIR RESTAURANT TAB?
WHAT IS SOMETHING YOU WOULD LIKE TO LEARN MORE ABOUT WITH OUR MENU AND FOOD?
HOW DO YOU DESCRIBE "HOME-STYLE HOSPITALITY" AND WHY DO YOU THINK THE SERVICE WE GIVE AT TERLINGUA IS IMPORTANT TO CONTINUE FOR YOU?
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WHAT IS THE FAIR WAGE CHARGE?
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WHAT DO YOU DO IF A GUEST IS UNHAPPY ABOUT THE FAIRWAGE CHARGE?
A GUEST DISLIKES THEIR FOOD OR DRINK WHAT DO YOU DO? (CHECK ALL THAT APPLY)
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OFFER TO GET THEM SOMETHING ELSE AT NO CHARGE
GET A MANAGER TO CHECK IN WITH THEM
COMP THE ITEM
NOTHING. OUR FOOD AND DRINK IS REALLY GOOD AND NOT FOR EVERYONE
YOU NOTICE THERE IS 50% OR MORE OF A DISH OR DRINK LEFT WHEN THE GUEST SAYS THEY ARE FINISHED. WHAT DO YOU DO?
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GET A MANAGER
CHECK WITH THE GUEST TO SEE IF EVERYTHING WAS TO THEIR LIKING?
CLEAR THE PLATES. MAYBE THEY JUST WEREN'T HUNGRY.
LET'S TALK SPECIALS! WHEN TABLE SIDE HOW AND WHEN DO YOU COMMUNICATE SPECIALS TO THEM?
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WHAT IS THE LAST THING YOU DO AT THE END OF YOUR SHIFT BEFORE CLOCKING OUT?
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Thank you!